Terms of Service and Terms of Sale — Effective 21 August 2026
Version 2026-08-21
These General Terms of Use and Sale (hereinafter "ToS") govern the use of the ReptiNode site and application. By creating an account, you accept these conditions without reservation.
The service is available free of charge (Discovery plan) with limited features and quotas. The paid Hobbyist and Breeder plans unlock higher quotas and advanced features; what each plan includes is set out on the pricing page at the time of subscription.
You are responsible for the confidentiality of your credentials. Any action performed from your account is deemed to be performed by you.
The service is reserved for people aged 15 or over. Anyone under 15 may only create an account with the prior authorisation of the holder of parental authority, who then accepts these terms on their behalf and remains responsible for the use of the account.
Taking out a paid subscription requires the legal capacity to contract: a minor may not subscribe alone, and the subscription must be taken out by their legal representative. ReptiNode may suspend or close any account for which these conditions are plainly not met.
Prices are indicated in Euros (€) including all taxes. ReptiNode reserves the right to modify its prices at any time but commits to applying the rates in effect at the time of subscription.
Payments are secured and processed by our partner Stripe. No banking data passes unencrypted through our servers.
The subscription is entered into for a fixed term — monthly or yearly depending on the plan chosen — and renews automatically for successive periods of the same length, by automatic payment collected through Stripe, until it is cancelled. Where a free trial applies, it precedes the first payment; its length is stated before you subscribe and the subscription becomes chargeable at the end of the trial unless you have cancelled. In accordance with article L. 215-1 of the French Consumer Code, ReptiNode informs you by email, no earlier than three months and no later than one month before the end of the current period, of your right not to renew; for a monthly subscription this notice is sent before each renewal date. If that notice has not been sent to you in time, you may cancel the subscription free of charge at any time from the renewal date, and any amount collected after that date is refunded to you on a pro rata basis. Any price change is notified to you at least thirty (30) days before it takes effect and applies only from the following period; you may cancel before that date if you do not accept it.
The subscription carries no commitment: you may cancel it at any time and without giving a reason, directly online from your “Settings” area. Cancelling stops the automatic renewal; access to the paid features is kept until the end of the period already paid for, after which the account automatically moves to the Free plan. Except in the cases set out in articles 4.3 (failure to give renewal notice), 5 (right of withdrawal), 6 (“satisfied or refunded” guarantee) and 7 (legal guarantee of conformity), the current period remains payable. Both before and after cancellation you may export all of your data from your account, in a readable and reusable format; it remains exportable throughout the retention period stated in the privacy policy.
As a consumer entering into a distance contract, you have a right of withdrawal, which this article sets out in accordance with articles L. 221-18 et seq. of the French Consumer Code.
You have fourteen (14) days from the conclusion of the contract to exercise your right of withdrawal, without having to give a reason and without bearing any cost other than those set out in article 5.4. The period runs from the day you subscribe. If it ends on a Saturday, a Sunday or a public holiday, it is extended to the next working day.
The service is made available to you immediately after you subscribe. By subscribing, you expressly request that its performance begin before the withdrawal period expires. You are informed that, under article L. 221-25 of the French Consumer Code, a service fully performed before the end of that period, with your prior express consent and your acknowledgement that you thereby lose that right, can no longer be withdrawn from; and that, for digital content supplied without a tangible medium before the end of the period, your express consent goes together with your express waiver of the right of withdrawal. That request for immediate performance and that waiver are collected at the time you subscribe. For as long as the service is not fully performed — which is the case of an ongoing subscription — your right of withdrawal remains, on the terms of article 5.4, and the commercial guarantee of article 6 remains available to you in any event.
To exercise this right, notify us of your decision to withdraw by an unambiguous statement before the period expires: by email to contact@reptinode.fr, or by post to MERCOURT Noé — ReptiNode, 10 impasse des Dames Colle, 10000 Troyes, France. You may use the model form reproduced in article 5.5, but you are not required to. To meet the deadline it is enough that your notification is sent before the period expires; we acknowledge receipt of it by email without delay.
If you withdraw, we refund all payments received under the contract no later than fourteen (14) days from the day we are informed of your decision, using the same means of payment you used, at no cost to you. If, at your express request, performance of the service began before the end of the period, you remain liable for an amount proportionate to what has been supplied to you up to the time you informed us of your decision, calculated on the basis of the total agreed price; that amount is deducted from the refund. Withdrawal ends the subscription and moves the account to the Free plan; your data remains exportable on the terms of article 4.4.
(Please complete and return this form only if you wish to withdraw from the contract.)
To MERCOURT Noé — ReptiNode, 10 impasse des Dames Colle, 10000 Troyes, France — contact@reptinode.fr:
I hereby give notice that I withdraw from my contract for the supply of the following service:
Service concerned (subscription plan): ______________________
Ordered on: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________
Independently of the right of withdrawal in article 5 and of the legal guarantee of conformity in article 7, ReptiNode grants a “satisfied or refunded” commercial guarantee: if the service does not suit you, you may ask for a full refund of your first payment within fourteen (14) days of that payment, without having to give a reason.
The request is made by email to contact@reptinode.fr, from the address linked to your account. The refund is issued within fourteen (14) days of the request, using the same means of payment, and the subscription ends: the account then moves to the Free plan. Unlike withdrawal, no amount is withheld in proportion to the use already made of the service.
This guarantee applies once per account and covers the first payment for a subscription, excluding renewals. It is in addition to the statutory guarantees and does not restrict the right of withdrawal, the legal guarantee of conformity or the legal guarantee against hidden defects, all of which apply in any event.
ReptiNode is a digital service within the meaning of articles L. 224-25-12 et seq. of the French Consumer Code. As such, ReptiNode must supply you with a service that conforms to the contract, and is liable for any lack of conformity existing at the time of supply as well as for any that appears throughout the period of supply, the service being supplied continuously.
Where the service is not in conformity, you may require it to be brought into conformity, free of charge, without major inconvenience to you and within a reasonable time. If it is not brought into conformity, you may obtain a price reduction or the termination of the contract on the terms of articles L. 224-25-19 et seq. Relying on this guarantee is free of charge and deprives you of no other remedy, in particular the legal guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
Any claim under this guarantee is to be sent to contact@reptinode.fr and is handled as quickly as possible. The updates, including security updates, needed to keep the service in conformity are supplied to you throughout your subscription.
ReptiNode is a management tool, not a veterinarian.
We provide tools to track weight, meals, and breeding. However:
ReptiNode offers features designed to make keeping your records and preparing your paperwork easier: intake and disposal register, breeding register, transfer documents and certificates, and tracking of CITES and keeper-certificate deadlines. These features are an aid to data entry, deadline calculation and archiving.
It is up to you to check with the competent authorities (in France the DDPP, the DREAL and the CITES management authority, or their equivalents in your country) which obligations apply to you. ReptiNode cannot be held liable for the consequences of an inaccurate, late or missing declaration, nor for the outcome of an official inspection.
You agree not to publish on the platform (including via notes or photos) any content that is illegal, hateful, pornographic, or incites animal cruelty. ReptiNode reserves the right to suspend any account violating this rule, without notice or refund.
You remain the owner of the content you upload to ReptiNode: photos, text, notes, husbandry records and pedigrees. So that the service can work, you grant ReptiNode a non-exclusive, royalty-free, revocable licence, valid worldwide and for the lifetime of your account, to host, store, reproduce, technically adapt (resizing, format conversion, thumbnail generation) and display that content, solely for the purpose of operating the service at your request.
This licence is strictly limited to the features you switch on: displaying your public profile and the QR-code pages when you make them public, generating the birth certificates and transfer documents you produce, sharing pedigrees with the people you designate, and technical backups. It permits neither the sale, nor the transfer to a third party, nor the advertising use of your content. It ends when you take the content down, make the item private or delete your account; only backup copies and documents already handed to third parties on your own initiative remain, for strictly as long as necessary, on the terms and for the periods set out in the privacy policy.
Any complaint must first be sent to us directly, by email to contact@reptinode.fr or by post to the address given in the legal notice. We undertake to acknowledge it and to answer it within a reasonable time.
Under articles L. 611-1 and L. 616-1 of the French Consumer Code, you are entitled to use a consumer mediator free of charge to settle a dispute with ReptiNode amicably, after first trying to resolve it with us directly through a written complaint. Mediation is optional and does not prevent you from bringing the matter before the competent court at any time.
ReptiNode is in the process of joining an approved consumer mediator. As soon as one is appointed, their name and contact details will be published in this article and in the legal notice. In the meantime, your complaint is handled directly by us and you remain free to bring the matter before the competent court.
ReptiNode may amend these terms, in particular to reflect legal, technical or functional changes to the service. Any material change is notified to account holders by email and by an in-app message at least thirty (30) days before it takes effect.
The terms that apply to your contract are the ones you accepted; a new version is binding on you only once you have accepted it or, for an ongoing subscription, from the announced effective date. If you do not accept the new version, you may cancel your subscription free of charge before that date, from your “Settings” area or by writing to contact@reptinode.fr; the amount corresponding to the unused period is then refunded to you. The effective date and the version number appear at the top of this page.
These terms are governed by French law. If you are habitually resident in another European Union country, that choice cannot deprive you of the protection afforded by the mandatory rules of the law of your country of residence. In the event of a dispute, an amicable solution is sought first, as set out in article 11. Failing that, jurisdiction is determined by the ordinary rules: as a consumer, you may choose to bring proceedings before the court for the place where you lived when the contract was concluded or where the harmful event occurred, or before any court having territorial jurisdiction under the French Code of Civil Procedure; ReptiNode, for its part, may only sue you in the courts for the place where you are domiciled.